Resources
Practical, vendor-neutral resources on third-party maintenance, end-of-service-life planning, multi-vendor consolidation, and data center support procurement. Written for IT leaders evaluating real options, not sales pitches.
Guides
Guide
What Is Third-Party Maintenance? A Practical Primer
Third-party maintenance (TPM) is an alternative to OEM hardware support. This primer explains how TPM works, what it covers, where it fits, and the trade-offs IT leaders should weigh.
Guide
TPM vs. OEM Maintenance: A Decision Framework
A balanced comparison of third-party maintenance and OEM hardware support across cost, coverage, response, parts, and risk — so IT leaders can make a defensible procurement decision.
Guide
End-of-Service-Life (EOSL): What It Means and How to Plan
EOSL is the date after which an OEM no longer offers standard support on a product. This guide explains the EOSL lifecycle, its financial impact, and how to plan around it.
Guide
Multi-Vendor Maintenance: Consolidating Support Across OEMs
Running hardware from multiple OEMs under multiple contracts creates operational and financial friction. This guide explains consolidation patterns and where they work best.
Guide
Data Center Maintenance RFP Checklist
A practical checklist for building a defensible RFP for data center hardware maintenance — covering scope, SLAs, parts, references, and contract terms.
Guide
The TPM Buying Guide: A Decision Framework for IT Leaders
A structured framework for evaluating third-party maintenance — covering when to consider it, how to scope it, what to require, and how to manage the engagement.
Reference
Glossary
TPM & Data Center Maintenance Glossary
Plain-English definitions of key terms: EOSL, SLA tiers, SOC 2, parts fill rate, multi-vendor maintenance, and more.
FAQs
Frequently Asked Questions
Answers to common questions on TPM scope, SLA definitions, parts sourcing, EOSL, and provider evaluation.
Methodology
How We Quote and Deliver
Our four-stage engagement model — how we scope, quote, onboard, and sustain hardware maintenance coverage.
Tool
Savings Calculator
Directional estimate of hardware maintenance savings based on asset age, coverage tier, and vendor count.
Case Studies
Client Engagements
Representative engagements across healthcare, finance, manufacturing, higher-ed, and insurance.