Your team shouldn’t learn
about outages from clinicians.
You run IT operations across five OEM contracts, three monitoring portals, and an escalation tree that turns into finger‑pointing the moment two vendors share a fault domain. What healthcare and financial IT operations teams buy from WUC is a quieter version of that job — one accountable partner operating the multi‑OEM estate as an extension of your team, with 24/7 telemetry that catches failures before the help desk does and one number to call when something needs an engineer. Same multi‑vendor engineering depth. Sold by how rarely your pager goes off.
Five vendors share the estate.
Nobody owns the outage.
Multi-vendor IT operations fail in the seams: the array vendor blames the fabric, the fabric vendor blames the host, and your team owns the war room. One partner accountable for the whole path ends the seams. We run it under two principles:
Exceptional Service
Continuous monitoring, proactive maintenance, rapid issue resolution, and expert guidance that keep your infrastructure estate secure, available, and optimized — an extension of your team, measured against outcomes you can see.
Strategic Engagement
Technology initiatives aligned with business objectives through ongoing planning, governance, and continuous improvement. A partner in the room when decisions get made — not a vendor on a ticket when things break.
The two systems that page you at 2am,
watched so they don’t.
In healthcare, HIPAA compliance is a purchasing criterion and downtime is measured in delayed care. These are the estates our operations practice instruments, runs, and answers for — around the clock.
The Epic/EHR stack — the 2am page nobody wants
When the EHR slows, the war room assembles. We operate every layer beneath it — compute at peak‑hour clinical load, Dell PowerMax and NetApp AFF under the database, the paths between them — with telemetry that catches the degrading component on Tuesday afternoon instead of Sunday at 2am, and rehearsed recovery when hardware does what hardware does.
Radiology — imaging on PowerScale and NetApp AFF
Radiology never closes, so the imaging estate never gets a maintenance window that suits everyone. Dell PowerScale carries the petabyte DICOM archive, NetApp AFF serves the PACS databases — and our practice runs both non‑disruptively: shelf adds between reads, refreshes without a study dropped, and retrieval-time baselines your radiologists never have to complain about.
Representative architectures drawn from common healthcare deployments — not descriptions of specific client environments, which remain confidential. Explore the numbers in our regional hospital case study. Operations align to the HIPAA Security Rule and NIST SP 800-66r2.
What changes on day one of a managed estate.
Every improvement runs on the same multi-vendor engineering depth that made WUC an OEM alternative — and the consolidation savings fund it. Model yours with the infrastructure savings calculator, or start from the day-one changes below:
One escalation path
Five OEM queues become one number with an engineer behind it — accountable across compute, storage, and network, with no seams to fall through.
Explore managed services → 02The shift you didn’t hire
24/7 estate-wide telemetry with clinical-hour baselines — the degrading optic and filling archive caught on your schedule, not the incident’s.
Explore performance insights → 03SLAs tiered to criticality
Two-hour response where downtime touches patients, next-business-day where it does not — escalation with teeth, priced by what each system serves.
Design your tiers → 04Runbooks & rehearsals
Changes executed from rehearsed runbooks in clinically-safe windows, with rollback one command away — boring by design, the way ops should be.
Explore professional services →Four stages, no surprises.
- Assess. Full-estate audit — every host, array, switch, and contract — mapped to the workload it serves and scored by business criticality.
- Consolidate. OEM contracts replaced in renewal order under one WUC agreement, SLAs re-tiered to criticality, escalation collapsed to one path on day one.
- Operate. 24/7 telemetry, proactive maintenance, and guaranteed-response engineering — the extension-of-your-team phase, measured monthly.
- Advise. Quarterly strategic reviews: capacity growth, compliance posture, refresh sequencing — the partner-in-the-room phase that keeps your team on the roadmap, not the queue.
Ready for a quieter pager?
A 30-minute conversation surfaces the three biggest escalation gaps and overspend signals in your current operations — usually without leaving the call.