NetApp Maintenance
FAS / AFF / ASA arrays + ONTAP — including post-SupportEdge platforms still running production NFS / SMB / iSCSI / FC.
- Cluster Mode + 7-Mode
- ONTAP-aware diagnostics
- SupportEdge-equivalent SLAs
Multi-OEM Storage Maintenance
Storage Maintenance That Defends Uptime and Data Continuity
WUC delivers post-warranty, multi-OEM storage maintenance for NetApp, Dell EMC, HPE 3PAR/Nimble/Primera, IBM, Pure Storage, and Hitachi Vantara fleets — at 30–50% less than OEM contracts, with 4-hour on-site response and predictive monitoring across every controller, drive, and replication path.
30-min consultation. No vendor lock-in. Avg response: 2 hours.
30–50%¹
Typical TPM savings vs. branded OEM storage maintenance contracts
4 hr
WUC standard on-site response, all production tiers
7+ yrs²
Storage array life extension past OEM end-of-service
Zero RPO
Replication-lag breach target across managed storage fleets
Industry-anchored figures shown for context. WUC SLA + replication-lag posture are operational standards.
Storage Maintenance
Ten pillars of storage maintenance, named for the platforms you actually run.
WUC's engineers carry OEM training across every major enterprise storage platform — and we cover them all in a single contract, including arrays the OEM no longer supports.
Dell EMC Storage Maintenance
VMAX / PowerMax, VNX, Unity, Isilon, PowerStore, ECS — including arrays past Dell EMC Customer Service end of support.
- Replication & SRDF
- Isilon scale-out NAS
- Unity / VNX / PowerStore
HPE Storage Support
HPE 3PAR, Nimble, Primera, Alletra, MSA, StoreOnce — covered without the Pointnext price ladder.
- 3PAR / Nimble / Primera
- StoreOnce dedupe
- Foundation Care-equivalent
IBM Storage Maintenance
IBM FlashSystem, DS-series, Storwize, SAN Volume Controller, Spectrum suite — without the IBM HMS price ladder.
- FlashSystem 5000/7000/9000
- DS8000 mainframe attach
- SVC virtualization layer
Pure Storage Support
FlashArray //C, //X, //XL, FlashBlade — for customers off Evergreen contracts and seeking renewal cost reduction.
- Purity OS-aware diagnostics
- FlashArray + FlashBlade
- Cost alternative to Evergreen renewal
Hitachi Vantara Support
VSP G/F/E series, Hitachi Content Platform — without HV Service Solutions list pricing.
- VSP enterprise arrays
- HCP object storage
- UCP converged platform
SAN & NAS Fabric Maintenance
Cisco MDS, Brocade fibre channel switches; SMB / NFS / iSCSI / FC connectivity. Storage isn't just arrays — it's the fabric.
- Cisco MDS
- Brocade director-class
- End-to-end fabric SLAs
Multi-OEM Coverage
One ticket, one contract, one accountable engineer across every storage vendor in your fleet.
- Unified ticketing portal
- Single SLA across vendors
- Quarterly fleet review
EOSL & Post-Warranty
When the OEM stops supporting your array, WUC starts. Hardware life extension 7+ years past EOSL on most platforms.
- Pre-EOSL transition planning
- Parts inventory in-region
- No forced refresh
Predictive Storage Monitoring
Drive SMART trending, cache battery age, controller error rates, RAID rebuild prediction, dedupe degradation, replication lag — scored continuously.
- Drive-level prediction
- Replication health
- Dedupe ratio tracking
Why WUC
WUC vs. the OEM-branded storage contracts you renew today.
Each OEM has its own signature contract — SupportEdge, Customer Service, Pointnext, Evergreen, HMS. Compare WUC against each one on the dimensions that matter.
| Capability | NetApp SupportEdge | Dell EMC Customer Service | HPE Pointnext | Pure Evergreen | IBM HMS | WUC Technologies |
|---|---|---|---|---|---|---|
| Annual cost vs OEM list | List price | List price | List price | Bundled refresh | List + price-ladder | 30–50% lower¹ |
| Multi-OEM coverage in single contract | NetApp only | Dell EMC only | HPE only | Pure only | IBM only | All 5 + others |
| EOSL / post-OEM-EOL coverage | No | Limited | Limited | N/A — rolls forward | Limited | Yes — 7+ years² |
| 4-hour on-site response, all tiers | Tier-dependent | Tier-dependent | Tier-dependent | Tier-dependent | Tier-dependent | Yes |
| Predictive monitoring at base tier | Limited (Active IQ) | Limited (CloudIQ) | Limited (InfoSight) | Yes (Pure1) | Limited | Yes — cross-OEM |
| Single ticket across vendors | No | No | No | No | No | Yes |
| Renewal price posture | List + annual increase | List + annual increase | List + annual increase | Subscription, varies | Price-ladder | Flat or per-asset |
| SAN fabric coverage (MDS / Brocade) | No | Limited | No | No | Limited | Yes — bundled |
| Storage lifecycle planning bundled | No | No | No | N/A | No | Yes — quarterly |
- 451 Research / Gartner TPM Market Guide. Pure Evergreen is structurally different — its bundled controller-refresh model is included for context, not direct cost comparability.
- Coverage period varies by OEM and model. EOSL extension subject to parts availability and contract negotiation.
SLA Tiers
Coverage tiers, all on the same multi-OEM platform.
Three SLA tiers tuned to data criticality. Move tiers per array, per site, per quarter — not locked at contract signing.
Standard
9 × 5 × NBD
9-hour weekday coverage, next-business-day on-site. For non-production storage and dev/test arrays.
- RAID rebuild monitoring
- Dedupe ratio tracking
- Predictive monitoring included
- RMA management end-to-end
- Customer dashboard access
Most Popular
Mission-Critical
7 × 24 × 4
24/7 coverage, 365 days, 4-hour on-site response. For production tier-1 storage arrays.
- Everything in Standard
- Replication lag SLA monitoring
- RPO=0 monitoring posture
- Named technical account manager
- Quarterly fleet review
Sovereign
7 × 24 × 2
24/7 coverage, 365 days, 2-hour on-site response. For systems that cannot tolerate 4-hour exposure.
- Everything in Mission-Critical
- Air-gapped backup integration
- Encrypted-at-rest validation
- SOC 2-aware engagement
- Custom escalation paths
Predictive Intelligence
See the cache battery degrading. See the controller failing over. See the RAID rebuild before the rebuild starts.³
Storage failure modes are not server failure modes. A failing power supply takes down a server. A failing controller takes down replication. A degraded cache battery loses writes during a power event. A trending drive failure stretches the next RAID rebuild from hours to days. The signals are different, the consequences are different, the maintenance windows are different.
WUC's operational intelligence platform is tuned for storage failure modes specifically: drive SMART trending across every drive in the fleet, cache battery age scoring, controller error-rate gradients, RAID rebuild prediction, dedupe ratio degradation, replication lag thresholds. Pattern models trained on cross-OEM data — NetApp Active IQ, Dell EMC CloudIQ, HPE InfoSight, Pure1, IBM Storage Insights — normalized into one feed.
Component-level prediction
Drives, controllers, cache batteries, fans, replication paths — every component scored individually.
Cross-OEM signal normalization
Active IQ + CloudIQ + InfoSight + Pure1 + Storage Insights — normalized into one feed.
Data-continuity-aware
Alerts prioritize signals that threaten RPO / RTO before signals that don't.
Storage Lifecycle
Six stages of storage maintenance, designed to compound.
A systematic engagement model from first array audit through quarterly optimization — built for procurement, IT operations, and finance to all sign off on the same plan.
1
Assess
Catalog every array: make, model, generation, OS version, support contract, OEM EOL date, replication topology.
2
Monitor
Deploy telemetry (Active IQ / CloudIQ / InfoSight / Pure1 + WUC overlay). Onboard within days.
3
Predict
Failure-risk scoring runs continuously across drives, controllers, cache batteries, replication paths.
4
Maintain
Storage OS firmware lifecycle, scheduled component replacement, RMA management on contractual SLA.
5
Extend
Pre-EOSL transition planning. Hardware life extension 7+ years past OEM end-of-service-life.
6
Optimize
Quarterly fleet reviews pair maintenance data with refresh planning. Modernize what's near EOL via WUC's reseller channel.
Data Continuity
Continuity isn't a backup plan. It's a maintenance discipline.
For storage, the risk isn't gear — it's data. Cost savings are table stakes. Here's how WUC delivers continuity confidence on every array under contract.
RPO defended at the array level
Replication-lag SLAs monitored continuously. Lag-trending alerts fire before RPO breach, not after. We act on lag, not on outages.
Cache integrity protected
Cache battery age scored across the fleet. Replacement scheduled before warranty expiration on every controller, on every array. Write-cache loss during a power event is a configuration mistake, not a maintenance event.
RAID redundancy preserved
Drive failure prediction means we replace before the failed drive becomes a rebuild — and the second pre-rebuild drive becomes a data-loss event. RAID redundancy is a managed outcome, not a configuration default.
FAQ
Answers every storage admin asks before switching off OEM contracts.
Industry research from 451 Research and Gartner shows TPM contracts typically run 30–50% less than equivalent OEM-branded contracts. Actual savings depend on fleet composition, OEM mix, generation, and current contract terms. Send us a redacted array list — we return a written savings analysis in 5 business days.
Yes — multi-OEM coverage in a single contract is the central TPM advantage. One ticket portal, one SLA, one accountable engineer across every storage vendor. The OEMs cannot offer this by definition.
Honest scoping: if your Pure fleet is on Evergreen and you value the bundled controller refresh, stay there. If Evergreen renewal pricing is rising past acceptable thresholds and cost reduction matters more than auto-refresh, WUC is a viable alternative for FlashArray and FlashBlade maintenance. We'll tell you which side of that line you're on during the Assess phase.
We extend coverage 7+ years past OEM end-of-service-life on most platforms. Parts inventory is the constraint, not engineering capacity. EOSL extension lets you defer refresh cycles and capture full ROI on arrays still meeting performance and capacity targets.
OEM tools watch their own gear with their own diagnostic scripts. WUC's platform normalizes telemetry across every storage OEM in the fleet (Active IQ + CloudIQ + InfoSight + Pure1 + Storage Insights) and runs pattern models on cross-fleet data. Where OEM tools alert when threshold-crossed, we score risk continuously and prioritize signals that threaten RPO / RTO over signals that don't.
Yes — bundled in the storage contract. Most OEM storage contracts don't cover SAN fabric, leaving customers to buy a separate Cisco SmartNet or Brocade contract. WUC consolidates fabric and arrays under one SLA.
We plan the overlap window with you in the Assess phase. We don't ask you to pay twice. Common pattern: WUC takes coverage on EOSL or near-EOSL arrays immediately; in-warranty arrays stay with OEM until renewal, then move. Hybrid coverage during transition is normal.
SOC 2-aware service delivery, NDA-coverable engagement, background-checked field engineers, photographic incident logs. We support customers in regulated industries (finance, healthcare, public sector) with documented compliance posture provided during contract negotiation.