Client Case Study · Healthcare
How a Regional Hospital System Saved $1.8M Annually with WUC Multi-Vendor Maintenance
[CLIENT DESCRIPTOR] consolidated its Dell EMC, HPE, and Cisco maintenance contracts under a single WUC agreement — cutting OEM support costs by 42% in year one while improving response times.
Client Profile
The Challenge
Three incompatible OEM support contracts, no accountability when things broke
The client's IT organization managed [over 2,400 servers, storage arrays, and network devices] across [12 acute-care facilities]. Hardware was a mix of Dell PowerEdge, HPE ProLiant, Cisco UCS, and NetApp FAS systems — each with its own support contract, renewal cycle, and escalation path.
When a storage incident affected the electronic health record system in [Q3 of the prior year], the client lost [over 6 hours] to finger-pointing between vendors — each blaming the other's equipment. The CIO calculated that the organization was spending [$4.3M annually] on OEM maintenance with no single point of accountability.
The Solution
One WUC agreement replacing five OEM contracts
Infrastructure assessment and contract audit
WUC engineers completed a [30-day] audit of all Dell, HPE, Cisco, and NetApp assets under OEM contracts. Identified [$1.9M] in annual overpayment for coverage tiers that didn't match actual infrastructure criticality.
Custom SLA matched to clinical workflows
Coverage tiers were restructured to match hospital operations: [4-hour onsite SLA for ED and surgical infrastructure, next-business-day for administrative]. This alone drove [38%] of the cost reduction without compromising reliability.
Pre-staged parts + dedicated engineer pool
WUC pre-staged replacement components at [two regional depots within 90 minutes of each hospital]. A dedicated team of [four L1–L3 engineers] was assigned exclusively to the account.
Proactive monitoring across all vendors
WUC's monitoring platform integrated with existing ServiceNow and PagerDuty workflows. Tickets are opened automatically before clinical users notice degradation — [87%] of issues now resolved before user-impact.
The Results
Year-one outcomes
We went from juggling five OEM contracts and finger-pointing when things broke, to one WUC agreement with one team who owns every issue. The savings were the pitch; the sleep-at-night factor is why we stayed.
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Get Your Free Assessment →Client identity protected under NDA. Figures derived from [engagement documentation on file]. Results are representative of similar engagements; actual outcomes vary by infrastructure mix, contract terms, and service tier.