Client Case Study · Manufacturing
How a Global Manufacturer Consolidated 14 OEM Contracts and Cut Data-Center Support Spend 44%
[CLIENT DESCRIPTOR] consolidated fourteen OEM support contracts across three continents under one WUC multi-vendor agreement — freeing [$3.2M] annually for reinvestment in plant-floor modernization.
Client Profile
The Challenge
Fourteen regional OEM contracts, inconsistent SLAs, and no single accountability when plant-floor IT failed
The client’s global IT organization had grown through acquisition, inheriting [fourteen separate OEM maintenance contracts] across Dell EMC, HPE, Cisco, NetApp, IBM, and Lenovo. Each regional IT director negotiated independently — SLAs varied from [4-hour to next-business-day], and contract renewals were staggered across [eleven different fiscal calendars].
A [Q4] storage failure at the [flagship plant in the Midwest] idled production for [nearly 9 hours] because the inherited HPE contract had a next-business-day SLA the local IT director didn’t realize was in force. The CFO mandated a global consolidation RFP with a directive: one contract, one SLA standard, one accountable partner.
The WUC Solution
One global WUC agreement replacing fourteen OEM renewals, standardized across three continents
Global asset discovery and contract normalization
WUC deployed discovery agents across [all 16 plants and 4 data centers] over a [60-day] rollout. Normalized contract terms, warranty status, and coverage tiers into a single asset register — surfacing [$2.1M] in annual overpayment on duplicated or mis-tiered coverage.
Plant-floor-aware SLA design
Coverage restructured around production criticality rather than asset type: [2-hour onsite SLA for plant-floor MES and SCADA infrastructure, 4-hour for enterprise data center, next-business-day for office]. Plant IT directors retained regional escalation paths within the global framework.
Multi-continent parts logistics with regional depots
WUC established [nine regional parts depots] within same-day reach of every plant globally. Dedicated engineering pools of [L1–L4 specialists] were stationed in North America, EMEA, and APAC — eliminating the cross-region hand-offs that had driven prior MTTR above [6 hours].
Unified monitoring across all vendors and geographies
WUC’s monitoring platform replaced [four separate OEM monitoring tools] with a single dashboard for global IT leadership. Real-time visibility into asset health, ticket status, and SLA compliance — with [automated monthly executive reporting] replacing quarterly manual spreadsheets.
The Results
Year-one outcomes
Before WUC, I had fourteen phone numbers, eleven renewal calendars, and zero leverage. Now I have one partner, one contract, and a quarterly business review where someone owns every number on the page. The CFO got her savings; I got my weekends back.
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Book a Discovery Call →Client identity protected under NDA. Figures derived from [engagement documentation on file]. Results are representative of similar engagements; actual outcomes vary by infrastructure mix, contract terms, and service tier.