Client Case Study · Financial Services
How a Regional Bank Achieved 99.99% Uptime and Cut Maintenance Costs 38% with WUC
[CLIENT DESCRIPTOR] replaced fragmented Cisco, Dell EMC, and IBM support contracts with a single WUC multi-vendor agreement — eliminating two major outages in year one and cutting maintenance spend 38%.
Client Profile
The Challenge
Core banking workloads running on out-of-warranty hardware with fragmented OEM coverage
The client’s infrastructure team supported core banking, ATM networking, and branch operations across [42 locations] on a mix of Cisco Catalyst and Nexus switches, Dell EMC PowerEdge servers, and IBM Power Systems running the core banking platform. Roughly [60% of the fleet] was past OEM warranty, forcing the team to renew aging extended-support contracts at escalating year-over-year premiums.
A [Q2] outage took the ATM network offline for [over 4 hours] during peak business hours when a Cisco chassis failed and the OEM couldn’t dispatch an engineer within SLA. Executive leadership mandated a full review of third-party maintenance options — with zero tolerance for reduced reliability on regulated banking workloads.
The WUC Solution
One WUC agreement replacing three OEM renewals, tuned to banking compliance and uptime requirements
Regulated-workload risk assessment
WUC engineers conducted a [45-day] joint audit with the client’s risk and compliance teams, mapping every asset against its regulatory criticality (FFIEC, SOX, PCI-DSS). Identified [$1.4M] in annual overpayment on blanket “platinum” coverage tiers that weren’t required for lower-criticality assets.
Tiered SLA aligned to banking hours and compliance scope
Coverage restructured into three tiers: [2-hour onsite for core banking and ATM-network assets, 4-hour for branch infrastructure, next-business-day for back-office]. This alone accounted for [~60%] of the cost reduction without touching reliability on regulated workloads.
Pre-staged parts at regional depots + dedicated banking-cleared engineers
WUC pre-staged replacement components at [three regional depots within 60 minutes of each major data center]. A dedicated team of [six engineers, each background-checked to banking standards] was assigned exclusively to the account, with 24/7 on-call rotation.
Proactive monitoring integrated with the bank’s SIEM
WUC’s monitoring platform was integrated with the client’s Splunk SIEM and existing ServiceNow ITSM workflows. Hardware health telemetry now flows into the same pane of glass the security team uses — [91%] of incidents are now detected and triaged before customer impact.
The Results
Year-one outcomes
The audit alone paid for our first three years of WUC. But the real value showed up six months in, when Cisco couldn’t ship a replacement supervisor and WUC had one in our rack in ninety minutes. That’s not a savings story — that’s a risk story.
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Book a Discovery Call →Client identity protected under NDA. Figures derived from [engagement documentation on file]. Results are representative of similar engagements; actual outcomes vary by infrastructure mix, contract terms, and service tier.