Cisco Maintenance
Catalyst 9000, Nexus 9k/7k, ASR 9000, ISR 4000, ASA / Firepower — including pre-Catalyst-9k gear past Smart Net Total Care end of support.
- Catalyst + Nexus + ASR + ISR
- IOS XE / NX-OS aware
- Smart Net-equivalent SLAs
Multi-OEM Network Maintenance
Network uptime, connectivity continuity, engineered together.
WUC delivers post-warranty, multi-OEM network maintenance for Cisco, Juniper, Arista, HPE Aruba, Palo Alto, and Fortinet fleets — at 30–50% less than OEM contracts, with 4-hour on-site response and predictive monitoring across every switch, router, firewall, optic, and access point.
30-min consultation. No vendor lock-in. Avg response: 2 hours.
30–50%¹
Typical TPM savings vs. OEM-branded network maintenance contracts
4 hr
WUC standard on-site response, all production tiers
7+ yrs²
Network device life extension past OEM end-of-service
Zero BGP
Convergence events on managed fleets, trailing 90 days
Industry-anchored figures shown for context. WUC SLA + convergence-event posture are operational standards.
Network Maintenance
Ten pillars of network maintenance, named for the platforms you actually run.
WUC's engineers carry OEM training across every major network platform — and we cover them all in a single contract, including hardware the OEM no longer supports.
Juniper Maintenance
Juniper MX, EX, QFX, SRX — including hardware past Juniper Care end of support, with Junos-aware diagnostics.
- MX edge routing
- EX / QFX switching
- SRX security platforms
Arista Support
Arista 7050 / 7280 / 7500 / 7800 leaf-spine and high-density DC switching — without the A-Care list price.
- 7050 / 7280 / 7500 / 7800
- CloudVision-aware
- A-Care-equivalent tiers
HPE Aruba Support
Aruba CX 6000/8000/10000 switching, ArubaOS-CX, gateway controllers, access points — without Aruba Foundation Care list price.
- CX 6000/8000/10000
- ArubaOS-CX diagnostics
- Wireless controller coverage
Firewall & Security
Palo Alto PA-series, Fortinet FortiGate, Cisco ASA / Firepower, Check Point — security gear maintained without per-vendor contract sprawl.
- PA / FortiGate / ASA / Check Point
- HA cluster failover
- Subscription-aware coverage
Switch Maintenance
Multi-vendor switching across Cisco, Juniper, Arista, Aruba, Dell, Extreme, Brocade — one contract, every layer, every fabric.
- Access / distribution / core
- Layer-2 + Layer-3
- TCAM utilization tracking
Router & WAN Edge
WAN edge, MPLS PE, SD-WAN endpoints, BGP / OSPF / IS-IS routing platforms — across every major OEM.
- BGP / OSPF / IS-IS
- MPLS / VRF / VXLAN
- WAN edge resilience
Wireless Infrastructure
Aruba APs, Cisco Meraki, Cisco Catalyst Wireless, Juniper Mist — with RF density, channel utilization, AP-level fault prediction.
- Aruba + Meraki + Catalyst + Mist
- RF density planning
- AP-level fault prediction
EOSL & Post-Warranty
When the OEM stops supporting your network gear, WUC starts. Hardware life extension 7+ years past EOSL.
- Pre-EOSL transition planning
- Parts inventory in-region
- No forced refresh
Predictive Network Monitoring
SFP optic degradation, BGP/OSPF flapping, TCAM utilization, line-card thermal scoring, fan failure prediction — continuously, cross-OEM.
- Optic-level prediction
- Routing-protocol stability
- Cross-OEM telemetry
Why WUC
WUC vs. the OEM-branded network maintenance contracts you renew today.
Each OEM has its own signature contract — Smart Net Total Care, Juniper Care, A-Care, Aruba Foundation Care, Palo Alto Premium. Compare WUC against each on the dimensions that matter.
| Capability | Cisco Smart Net Total Care | Juniper Care | Arista A-Care | HPE Aruba Foundation Care | Palo Alto Premium Support | WUC Technologies |
|---|---|---|---|---|---|---|
| Annual cost vs OEM list | List price | List price | List price | List price | List + subscription | 30–50% lower¹ |
| Multi-OEM coverage in single contract | Cisco only | Juniper only | Arista only | Aruba only | Palo Alto only | All 5 + others |
| EOSL / post-OEM-EOL coverage | No | Limited | Limited | Limited | No | Yes — 7+ years² |
| 4-hour on-site response, all tiers | Tier-dependent | Tier-dependent | Tier-dependent | Tier-dependent | Tier-dependent | Yes |
| Predictive monitoring at base tier | Limited (Catalyst Center) | Limited (Mist AI) | Yes (CloudVision) | Limited (Aruba Central) | Limited (AIOps) | Yes — cross-OEM |
| Single ticket across vendors | No | No | No | No | No | Yes |
| Renewal price posture | List + annual increase | List + annual increase | List + annual increase | List + annual increase | Subscription, varies | Flat or per-asset |
| SFP / optic coverage included | Limited | Limited | Yes | Limited | — | Yes — bundled |
| Network lifecycle planning bundled | No | No | No | No | No | Yes — quarterly |
- 451 Research / Gartner TPM Market Guide. Cisco offers a tier above Smart Net called Solution Support; FortiCare and IBM HMS are addressed in the FAQ.
- Coverage period varies by OEM and model. EOSL extension subject to parts availability and contract negotiation.
SLA Tiers
Coverage tiers, all on the same multi-OEM platform.
Three SLA tiers tuned to network criticality. Move tiers per device, per site, per quarter — not locked at contract signing.
Standard
9 × 5 × NBD
9-hour weekday coverage, next-business-day on-site. For non-production network and lab environments.
- BGP / OSPF stability monitoring
- TCAM utilization tracking
- Predictive monitoring included
- RMA management end-to-end
- Customer dashboard access
Most Popular
Mission-Critical
7 × 24 × 4
24/7 coverage, 365 days, 4-hour on-site response. For production tier-1 network gear.
- Everything in Standard
- Optic spares pre-staged in-region
- Control-plane fail-fast SLA
- Named technical account manager
- Quarterly fleet review
Sovereign
7 × 24 × 2
24/7 coverage, 365 days, 2-hour on-site response. For systems that cannot tolerate 4-hour exposure.
- Everything in Mission-Critical
- Air-gapped network segment support
- FIPS-validated engagement
- SOC 2-aware service delivery
- Custom escalation paths
Predictive Intelligence
See the line card running hot. See the BGP session flapping. See the TCAM filling — before the routing table breaks.³
Network failure modes are not server failure modes, and they're not storage failure modes. A line-card thermal event takes down a chassis. A flapping BGP session blackholes traffic for the convergence window. A TCAM table filling up causes silent packet drops the SNMP counters never expose. An SFP optic degrading by 3 dBm of Tx power doesn't trigger an alarm — it just makes every retransmission slightly more likely until the link flaps.
WUC's operational intelligence platform is tuned for network failure modes specifically: SFP Tx/Rx power gradient scoring, line-card temperature trending, BGP/OSPF session-state stability, TCAM utilization prediction, fan RPM degradation, control-plane CPU starvation. Pattern models trained on cross-OEM data — Cisco DNA / Catalyst Center, Juniper Mist AI, Arista CloudVision, HPE Aruba Central, Palo Alto AIOps — normalized into one feed.
Component-level prediction
Optics, line cards, fans, control-plane CPU, TCAM, BGP/OSPF sessions — every component scored individually.
Cross-OEM signal normalization
Catalyst Center + Mist AI + CloudVision + Aruba Central + Palo Alto AIOps — normalized into one feed.
Convergence-aware
Alerts prioritize signals that threaten BGP/OSPF stability before signals that don't.
Network Lifecycle
Six stages of network maintenance, designed to compound.
A systematic engagement model from first device audit through quarterly optimization — built for procurement, IT operations, and finance to all sign off on the same plan.
1
Assess
Catalog every device: make/model, IOS-XE/Junos/EOS version, support contract, OEM EOL date, deployment role.
2
Monitor
Deploy telemetry (NETCONF / gNMI / SNMP / streaming telemetry per OEM). Onboard within days.
3
Predict
Component-level failure scoring runs continuously across optics, line cards, fans, sessions, TCAM.
4
Maintain
IOS / Junos / EOS firmware lifecycle, scheduled component replacement, RMA management on contractual SLA.
5
Extend
Pre-EOSL transition planning. Hardware life extension 7+ years past OEM end-of-service-life.
6
Optimize
Quarterly fleet reviews pair maintenance data with refresh planning. Modernize what's near EOL via WUC's reseller channel.
Connectivity Continuity
Continuity isn't a redundant link. It's a maintenance discipline.
For network gear, the asset is the connection — not the box. Cost savings are table stakes. Here's how WUC delivers connectivity confidence on every device under contract.
Convergence-aware maintenance
Routing-protocol session monitoring with SLA-grade thresholds. Maintenance windows planned around BGP/OSPF stability, not against it. Convergence events tracked, scored, contractually targeted at zero.
Optical lifecycle management
SFP / SFP+ / QSFP / QSFP-DD optics tracked for Tx/Rx power gradient, lifetime hours, and replacement-due date. We replace optics on a managed lifecycle, not on link-flap surprise.
Spare-gear pre-staging in-region
Line cards, supervisors, and chassis spares staged in regional depots. Average parts-to-site under 90 minutes for Mission-Critical tier — not OEM "we'll ship it" tomorrow.
FAQ
Answers every network engineer asks before switching off OEM contracts.
Industry research from 451 Research and Gartner shows TPM contracts typically run 30–50% less than equivalent OEM-branded contracts. Actual savings depend on fleet composition, OEM mix, and current contract terms. Send us a redacted device list — we return a written savings analysis in 5 business days.
Yes — multi-OEM coverage in a single contract is the central TPM advantage. One ticket portal, one SLA, one accountable engineer across every network vendor. The OEMs cannot offer this by definition. We also coordinate Fortinet, Palo Alto, F5, Brocade, and Extreme under the same umbrella.
Honest distinction: WUC covers hardware maintenance + most software releases including security patches. Major version upgrades and feature licensing are scoped per-engagement during the Assess phase — Cisco DNA Premier, Juniper Premium-FC, and Aruba subscription tiers each handle this differently. We tell you exactly what's covered before you sign.
We extend coverage 7+ years past OEM end-of-service-life on most platforms. Parts inventory is the constraint, not engineering capacity. EOSL extension lets you defer refresh cycles and capture full ROI on platforms still meeting capacity and performance targets.
OEM tools watch their own gear with their own diagnostic models. WUC's platform normalizes telemetry across every OEM in the fleet (Catalyst Center + Mist AI + CloudVision + Aruba Central + Palo Alto AIOps) and runs pattern models on cross-fleet data. Where OEM tools alert when threshold-crossed, we score risk continuously and prioritize signals that threaten convergence stability over signals that don't.
Yes — bundled in the network contract. APs are first-class assets, not an afterthought. We track AP fault prediction, RF density, channel utilization, and controller cluster health across mixed Aruba / Meraki / Catalyst Wireless / Mist deployments.
We plan the overlap window with you in the Assess phase. We don't ask you to pay twice. Common pattern: WUC takes coverage on EOSL or near-EOSL devices immediately; in-warranty devices stay with OEM until renewal, then move. Hybrid coverage during transition is normal.
SOC 2-aware service delivery, FIPS-validated engagement available, NDA-coverable, background-checked field engineers, photographic incident logs. We support customers in regulated industries (finance, healthcare, public sector) with documented compliance posture provided during contract negotiation.